At Jinora Internet Pvt. Ltd. (“Jinora Platform” / “Direct Selling Entity”), we are committed to providing high-quality products and services, including recharges, bill payments, wellness products, and direct selling offerings. This Refund, Cancellation & Exchange Policy governs your rights and obligations while ensuring transparency, accountability, and fairness for all customers, direct sellers, and platform users.
1.1 Strict No-Refund Principle
Jinora Platform generally operates under a strict “No Refund” policy for completed transactions, including digital payments, product purchases, and subscription services.
Users are encouraged to verify all transaction details (product, amount, recipient details) before confirming any payment.
1.2 Exceptions
Exceptions may occur in circumstances such as:
System or technical errors causing double charges or failed transactions
Defective or damaged products
Regulatory or legal requirements
Each exception will be assessed individually, and decisions will be communicated promptly.
1.3 User Responsibility
Users are responsible for ensuring the accuracy of all provided information, including contact details, billing addresses, and payment methods.
Any error or omission may lead to transaction failure, delayed refunds, or additional charges, which will be the responsibility of the User.
2.1 Eligibility for Refunds
Products must be returned within 30 days of delivery for a refund to be considered.
Notification of intent to return should be made within 7 days via email or phone.
Refunds are applicable only for saleable products and partially used items (≤30% of total volume) with a valid invoice.
2.2 Marketable vs Unmarketable Products
Marketable Products: Unopened, sealed, undamaged items. Refund: 100% of purchase value.
Unmarketable Products: Opened or partially used items. Refund: determined by the Grievance Redressal Officer based on product condition.
2.3 Inspection & Processing
All returned products will undergo a quality inspection to verify marketable condition.
Users will be notified of inspection results and refund status within a reasonable timeframe.
Approved refunds will be processed via original payment instrument or bank transfer, at the discretion of Jinora Platform.
Refunds do not include shipping or handling charges, unless explicitly borne by Jinora Platform.
2.4 Timeframe for Refunds
Refunds will be processed within 7–15 working days of receiving and inspecting the returned product.
Users will be notified via email or phone regarding the refund confirmation and status.
3.1 Eligibility for Exchange
Products eligible for exchange must be:
Unopened
Unused
Undamaged
Accompanied by the original invoice
3.2 Exchange Procedure
Users must submit:
Product Return Form
Original invoice or receipt
Product in original packaging and saleable condition
Exchanges can be made for products of equal or higher value. Users must pay any price differential if applicable.
Shipping costs for returning products are borne by the User, unless otherwise communicated by Jinora Platform.
3.3 Inspection & Approval
Products returned for exchange will be inspected for quality and marketable condition.
Approved exchanges will be processed within 5–10 business days from receipt and inspection of the product.
4.1 Cancellation by Jinora Platform
Jinora Platform reserves the right to cancel any order due to:
Non-availability of the product
Payment verification failure
Operational, logistical, or regulatory constraints
Users will be notified immediately upon cancellation, and payments will be refunded via the original payment method.
4.2 Cancellation by Users
Users may cancel orders only before the product is processed or shipped.
Once the product leaves the Direct Selling Entity or Pickup Center, cancellation is not allowed. Returned products must follow the Buyback / Exchange Policy.
4.3 Set-Off of Benefits
Any promotional incentives, discounts, or benefits applied to cancelled orders may be recovered or adjusted from pending payouts or refunds.
5.1 Technical Errors
Duplicate charges, system failures, or network issues resulting in failed or incorrect transactions may be investigated and corrected at the discretion of Jinora Platform.
5.2 Fraudulent Activity
Suspected fraud, unauthorized transactions, or violations of Jinora Platform policies may result in:
Transaction cancellation
Temporary or permanent account suspension
Reporting to law enforcement authorities if required
5.3 Regulatory Compliance
Refunds, cancellations, or adjustments may be executed as required by law, government, or regulatory authorities.
Users are responsible for shipping charges for returned products unless otherwise specified.
Products must be returned to the Head Office, franchise, or Pickup Center along with the completed Product Return Form.
The return period is measured from the date of delivery to the User until the date of receipt by Jinora Platform.
Shipping costs may be deducted from refunds in cases where Jinora Platform initially bore the cost.
Returned products will have BV deducted from the User’s account in the next payout cycle.
Sales incentives, bonuses, or promotional benefits tied to returned products will be adjusted or reversed.
Users cannot repurchase the same product for 30 days after return to prevent policy abuse.
For queries, complaints, or refund/exchange requests, contact:
Email: support@jinorainternet.com
Website: www.jinora.com/contact
Phone: [insert contact number]
Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST (excluding public holidays)
Jinora Internet Pvt. Ltd. reserves the right to update or amend this policy at any time.
Users will be notified of changes via the website. Continued use of the Platform constitutes acceptance of the updated policy.
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