Refunds

Jinora Platform generally operates on a strict "No Refunds" policy for transactions, including recharges and bill payments.

Exceptions to this policy may occur in specific circumstances, such as technical errors resulting in multiple charges for the same transaction. In such cases, Jinora Platform will assess and, at its discretion, consider refund requests on a case-by-case basis.

Cancellation

Users may cancel pending transactions on Jinora Platform before completion.

Once a transaction is successfully processed, it cannot be cancelled. Users are advised to ensure accuracy before confirming transactions.

Exceptions

Technical Errors: If a technical error occurs during a transaction resulting in incorrect charges or failure to deliver the intended service, users may contact Jinora Platform's customer support for resolution.

Fraudulent Activity: In the event of suspected fraudulent activity, Jinora Platform reserves the right to investigate and take appropriate action, including canceling transactions and blocking accounts.

Contact and Support

Users with queries, concerns, or refund requests related to transactions on Jinora Platform can contact our customer support team at support@jinora.com

Policy Updates

Jinora Platform reserves the right to update or modify this refunds and cancellation policy. Users will be informed of any changes.